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The Problem of Receiving Voice Calls and SMS in the Orange Network (Users cannot be contacted on Orange)

Early 2016 comes not just good for the greatest mobile network from Romania, Orange.

The unpleasant problem appears especially in those who have ported numbers from another network (Telekom, Vodafone) In Orange at the end of the year 2015.

Problem data for numbers / subscriptions ported to Orange

Subscribers who have ported a phone number in the Orange network, They can be contacted via voice calls or SMS. Voice calls received on a number ported in Orange, will automatically voicemailand SMSURLs will arrive only when the recipient initiates a voice call on port number. Pretty bad, for this makes virtually recipient unavailable for voice calls and SMS. However, this time Internet data services I go without problems 4G, 3G or 2G. Therefore, an iPhone owner who has a ported number, it is very possible that he cannot receive SMS and voice calls, but he can receive calls voice / video by FaceTime and text messages through imessages.

Solving the problem of receiving voice calls and SMS in Orange

From what I understood from Orange representatives, this is a national problem with the numbers ported to Orange at the end of December 2015, and there are two methods of partial solution.

The first method is that users iPhone / iOS or Android sa disable Internet 4G and leave only active 3G connections. We tested this method and has paid off. With 4G disabled You can receive calls and SMS on port number. Note that 4G site must be disabled to receive calls and sms even if you are home or office and use a WiFi connection.

Second method, if the above does not work, is to go to a reprezanta Orange and request SIM card replacement.

Orange Support (Customer Relations) have acknowledged that it is an internal problem but have not given any deadline for fixing this problem.

Such an error of Orange can correct many subscribers ask unilateral termination of the Orange without the need to pay the operator termination fees or other charges, even if the subscription is still in contract period.

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Enthusiast of the Apple universe, I gladly write tutorials and articles, both about the iPhone and about Android smartphones. I will help you solve the problems you encounter in the Android or iOS settings, solve errors and find the best tricks and applications for your phone.

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